Managed Services can take many forms, and can be required for several reasons. For the most part however, businesses invest in Managed Services for two reasons; either to make money or save money. EVAK completely understands this concept and by reducing risk and stabilising IT budgets through established service delivery mechanisms we have geared our Managed Services around helping our clients achieve these goals.
Obviously the financial targets for such a service are paramount, but at EVAK we recognise that all businesses are not the same and also understand the importance of always ensuring their unique needs are met. To this end we believe that our flexible and modular approach is the best way to ensure this is the case. By consulting with our clients and allowing them to pick and choose from our wide menu of services we are able to completely tailor and personalise a Managed Services solution that is right for their business.
EVAK’s menu of Managed Services includes:
Support Desk
This service can be delivered either remotely or on client premises and is designed to pre-empt and resolve IT problems both quickly and efficiently. As the first port of call for anyone with an IT problem EVAK is committed to providing not only a responsive and professional service, but also a friendly one to our client’s end users. In this way we are able to help our clients maintain or where appropriate improve the internal perception of their IT function.
EVAK is able to provide an industry leading support desk system, or where appropriate utilise or integrate with the client’s own systems. In this way we can ensure that our clients derive the maximum return on their investment and the service is tailored appropriately to the needs of the business.
Desk-side Support
Regardless of whether the Support Desk is an EVAK managed service, a third party service or delivered by a client’s in-house IT team, our Desk-side Support Service is designed to provide a natural extension to either. For speed and service level reasons Desk-side Support is predominantly an on-site service, but where preferred or more appropriate to the client’s environment, EVAK is happy to provide the service remotely on an on-call basis. Via the use of seasoned industry professionals and tried and tested methodologies, EVAK provides unrivalled service and peace of mind to our clients
Data Centre & Server System Support
Complimenting and working with whatever support desk service is in place, EVAK is able to manage our client’s Server Systems in their own in-house data centre or server room. This service can be delivered with the use of on-site based resource or on an on-call basis, depending upon the client environment and the service levels required.
By providing the appropriate levels of expertise, skill and experience, this service is designed to ensure the smooth running of our client’s server infrastructure and protect their business from the impact of unplanned downtime and delayed fault resolution. As with all EVAK Managed Services, our aim is provide the client with peace of mind, whilst freeing up key staff from the day-to-day issues of IT allowing them to focus on their core business.
Hardware Break / Fix Services
The impact on a business and the subsequent cost of hardware failure can be substantial. Often manufacturer warranties do not meet the needs of the business and therefore EVAK offers our clients the peace of mind of a tailored Managed Hardware Break / Fix Service. Depending on the service levels required, the service can be delivered by a dedicated on-site team or on a remote on-call basis. The service levels can be specific to different types of hardware or indeed to different levels of criticality. In this way EVAK is able to ensure that the cost is kept to a minimum and the business gets exactly what is required.